Overview Company

We started this business because we recognised that too many players in this market were offering poor value for money.  In previous lives, we all too often witnessed customers’ needs being compromised by the desire of suppliers to make a profit.  Courses with low attendance were merged with other courses to make numbers viable, often resulting in participants paying for one course but receiving something rather different to what they had signed up for.  Poor planning by providers often lead to the substitution of inexperienced trainers delivering poor outcomes to participants.

It seemed to us that there was a better way to deliver these learning and development services – and that is to put you, the customer, front and centre of everything we do.

This Customer Centric approach will mean that we deliver to you the course on which you enrolled; and not some variant more convenient to us.  All our courses will be delivered in a professional manner; our trainers adhere to strict, assured and regularly monitored quality guidelines.

We set minimum participant levels for all courses.  This is not just a financial issue, but a quality and value issue.  We understand that one of the great benefits to our participants is the shred knowledge and connection gained by interacting with other participants.  The value of a course is therefore greatly diminished if there are not sufficient other participants to facilitate this sharing of knowledge and experience.  If we have insufficient confirmed bookings we will either cancel the course and refund you in full; or agree with you a postponement to a future date.

 

Why Are We Different?

Our clients tell us we are unique for a variety of important reasons including:

  • Deep customization
  • Industry specialization
  • Interactive learning
  • Extensive curriculum
  • Traditional and digital delivery modalities
  • Experienced and expert facilitators
  • Results in initiating and sustaining change through the organization

To create a sustainable international channel for learning and development

We have a desire to create Effective Efficient Engaging workplaces where people deliver

  • Doing the right things
  • In the right way
  • With energy, enthusiasm and enjoyment

We do this with people:

  • facilitating learning and development
  • coaching, mentoring and advising
  • and supporting people

to be as good as they can be

A rising tide floats all boats’

Through learning and development, through sharing our ideas – across disciplines, across continents – we can make a difference to people’s lives.  No-one is worse off as a result of someone else being better off – a rising tide floats all boats

Honesty and integrity – we keep our word.  We do what we say we will do, but if events overtake us and we are unable to keep our word, we will tell you, openly, honestly and up-front – and offer our best alternative

Safe learning environments – we do not give feedback to sponsoring employers that is attributable to any individual – participants are free to learn and to make mistakes – in a safe learning environment

Quality and Professionalism – we believe that you should expect