We started this business because we recognised that too many players in this market were offering poor value for money. In previous lives, we all too often witnessed customers’ needs being compromised by the desire of suppliers to make a profit. Courses with low attendance were merged with other courses to make numbers viable, often resulting in participants paying for one course but receiving something rather different to what they had signed up for. Poor planning by providers often lead to the substitution of inexperienced trainers delivering poor outcomes to participants.
It seemed to us that there was a better way to deliver these learning and development services – and that is to put you, the customer, front and centre of everything we do.
This Customer Centric approach will mean that we deliver to you the course on which you enrolled; and not some variant more convenient to us. All our courses will be delivered in a professional manner; our trainers adhere to strict, assured and regularly monitored quality guidelines.
We set minimum participant levels for all courses. This is not just a financial issue, but a quality and value issue. We understand that one of the great benefits to our participants is the shred knowledge and connection gained by interacting with other participants. The value of a course is therefore greatly diminished if there are not sufficient other participants to facilitate this sharing of knowledge and experience. If we have insufficient confirmed bookings we will either cancel the course and refund you in full; or agree with you a postponement to a future date.